Privacy & Terms.
How we handle personal information and the terms that govern our website, platform, and hosted booking sites.
Who we are
Auxelit Softworks (“Auxelit”, “we”, “us”) is a software company based in Cebu City, Philippines. We build and run the Auxelit platform: a staff console and customer-relationship system for venues, and the public booking websites we build and host for those venues. For any privacy question or request, email privacy@auxelit.com (general enquiries: support@auxelit.com).
What this policy covers
- This website (https://auxelit.com) and its contact form.
- The Auxelit platform: the staff console and the underlying system where a venue’s staff manage bookings, customers, orders, invoices and settings.
- Venue booking sites we build and host for our clients — for example a court or room you can book by the hour — where you, as a guest, make a booking with that venue.
Who is responsible for your data
When you visit this website or use the platform as a member of a venue’s staff, Auxelit is the personal information controller. When you book at a venue through a site we host, the venue is the controller and Auxelit processes your information on the venue’s behalf, under our agreement with them and their instructions. Requests about a booking should go to the venue first; we help them respond.
What we collect
Visitors to this website
- Contact form: your name, email address, company (optional) and message. When you send the form, these details are delivered to us by email through our form provider, Web3Forms (see “Who we share it with” below). They are not stored on this website, and are not yet held in our CRM.
- Server logs: standard technical records such as IP address, timestamp and browser, used to deliver and secure the site.
Venue staff using the platform
- Your staff account: name, work email address, role, and the venue account(s) you belong to. Accounts are created by invitation from a venue administrator.
- Sign-in details: a password you set, or the Google account you sign in with (see “Signing in with Google” below). We never see your password in clear text.
- Activity records: which staff member created, changed, blocked or cancelled a booking, recorded a payment, or changed a setting, with the time. These keep the venue’s records trustworthy.
- Session cookie: an essential cookie that keeps you signed in and protects against request forgery.
Guests booking at a venue
- Booking details: the name, email address and phone number the venue’s form asks for, the date, time, court or room, group size where the venue asks for it, and the amount.
- Payment status: whether and how a booking was paid, and a payment reference. When a venue accepts online payment, card and e-wallet details are entered on the payment provider’s own pages — we never see or store card numbers. When you pay by bank or e-wallet transfer, the venue confirms your payment by hand using the reference or proof you send them.
- Messages and notes you add to a booking, and the confirmation emails we send on the venue’s behalf.
- Site activity: which pages of the venue site were viewed and which booking steps were completed, with the referring page and general device information, so the venue can see how its site performs. This is first-party measurement; we use no third-party advertising or tracking networks.
Signing in with Google
Venue staff may sign in to the Auxelit staff console with a Google account. On Google’s consent screen this application is named “Auxelit”; this policy is the privacy policy for that application. This section describes exactly what we access from Google and what we do with it.
What Google user data we access
We request only the basic sign-in scopes (openid, email, profile). Through them Google sends us your email address, your name, and a unique Google account identifier. We do not request or access Gmail, Calendar, Drive, Contacts or any other Google service data.
How we use it
Solely to sign you in and to link your Google account to the staff account your venue administrator invited. We match the email address to an invited staff account; if none matches, you are not signed in and nothing is kept. We do not use Google user data for advertising, for profiling, to train or improve machine-learning models, or for any purpose other than authentication.
How we store it
After a successful sign-in we store the Google account identifier and email address with your staff account in our database, hosted with Amazon Web Services in Singapore, encrypted in transit and at rest. We do not keep Google access or refresh tokens after sign-in completes. Your name is used to label your staff account.
Who we share it with
No one, except the infrastructure providers that host and secure our service, acting as our processors. We never sell, rent or transfer Google user data, and we do not share it with the venue beyond showing your name and email to the venue’s own administrators as part of your staff account.
How long we keep it
For as long as your staff account exists. When a venue administrator removes your account, or the venue closes its Auxelit account, the Google identifier and email are deleted within 90 days.
Your control
You can revoke Auxelit’s access at any time from your Google account permissions; you can also ask your venue administrator to remove your staff account, or email privacy@auxelit.com to have the Google link removed while keeping password sign-in.
Auxelit’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. If we ever change how we use Google user data, we will update this policy and tell affected users before the change takes effect.
Why we use your information
- To provide the service: take and manage bookings, show availability, send confirmations and receipts, record payments, and let venue staff run their venue.
- To respond to you: answer enquiries sent through this website.
- To keep the service safe and working: security, fraud prevention, error monitoring and capacity planning.
- To bill our clients: we count the bookings made through a venue’s site to prepare that venue’s monthly statement. Those statements list booking references, dates and amounts — not guest names.
- To meet legal obligations, including tax and accounting rules.
Where a lawful basis is required, we rely on the performance of a contract with you or with the venue, our legitimate interests in running a secure and reliable service, and legal obligations. We use your details for marketing only with your separate consent.
Cookies
This website sets no cookies and uses no analytics or third-party trackers. The staff console uses essential cookies only, to keep you signed in and to protect against forged requests. Venue booking sites use essential storage only, such as remembering the time slots you selected before you confirm. If we ever add analytics, embeds or similar, we will update this policy and, where required, ask for your consent first.
Who we share it with
We do not sell personal data. We share it only with:
- The venue you book with, which is the controller of your booking.
- Service providers that help us run the platform, under confidentiality and data-processing terms: cloud hosting and storage (Amazon Web Services), transactional email delivery (Amazon Simple Email Service), message queuing and error monitoring providers, the payment provider a venue has enabled (Maya Philippines) for online payments, and the form provider that relays this website’s contact enquiries to us by email (Web3Forms).
- Authorities, where the law requires it or to protect our rights, our clients or their guests.
Where your data is processed
We work from the Philippines and host the platform with Amazon Web Services in Singapore. If you are in another country, your information is transferred to and handled in those locations. We take reasonable steps to protect it in line with applicable law, including the Philippine Data Privacy Act of 2012.
How long we keep it
- Website enquiries: 12 months, then deleted or anonymised.
- Staff accounts and activity records: while the account is active and for 90 days after it is removed, unless the venue needs the records longer for its own obligations.
- Bookings and guest details: for as long as the venue keeps its Auxelit account, under the venue’s instructions. When a venue leaves, we provide an export and then delete or anonymise the data within 90 days.
- Server and security logs: 30 days.
- Billing records, including statements between Auxelit and a venue: as long as tax and accounting law requires.
How we protect it
Data travels over encrypted connections. Payment provider credentials are stored encrypted. Access to the platform is limited to invited staff accounts and to Auxelit personnel who need it to operate the service, and changes to bookings and settings are recorded. No system is perfectly secure; if we learn of a breach that affects you, we will notify the venue and, where required, you and the National Privacy Commission.
Your rights
Under the Data Privacy Act of 2012 and, where it applies, other local law, you may ask to access, correct, delete or block your personal data, object to or restrict certain processing, and receive a copy in a portable format. Guests should contact the venue they booked with; venue staff and website visitors can email privacy@auxelit.com. We answer within 30 days. You may also complain to the National Privacy Commission of the Philippines or to the data protection authority where you live.
Children
Our services are for businesses and their adult customers. We do not knowingly collect personal data from anyone under 18. A booking for a minor is made by an adult.
Changes
We may update this policy as our services change. The current version is always posted here with its “last updated” date, and material changes are announced to our clients.
Contact
Privacy requests: privacy@auxelit.com. Everything else: support@auxelit.com. Related page: Security.
Terms of Service
These terms are between you and Auxelit Softworks (“Auxelit”, “we”, “us”), a software company based in Cebu City, Philippines. They have three parts: the terms for this website, the terms for venue clients who use the Auxelit platform, and a short section for guests who book at a venue through a site we host. By using any of them you agree to the part that applies to you. A signed order or plan with a client adds to these terms and prevails where they differ.
Part A — This website
Use of the site
You may use https://auxelit.com for lawful, informational purposes. You agree not to misuse it, including attempting to disrupt it, access it without authorisation, or send unlawful or abusive content through the contact form.
Intellectual property
The site and its content — text, design, graphics, logos, and the Auxelit Softworks name and marks — are owned by us or our licensors. You may not copy, reproduce or reuse them without our prior written permission, except as allowed by law.
No warranty
The site is provided “as is” for general information. Content may describe illustrative or in-development work and is not a commitment or professional advice.
Part B — The Auxelit platform (venue clients)
1. The service
The platform is a staff console and customer-relationship system for venues, together with a public booking website we build and host for you. It lets your guests see availability and book, and lets your staff manage bookings, customers, products and orders, invoices, payments, closures and blocks, and settings. What your plan includes is set out in your order or in the plan shown under Settings in your console.
2. Your account and your staff
We create your venue account and its first administrator. Administrators invite staff by email; staff sign in with a password or with a Google account that matches the invited email. You are responsible for who you invite, for keeping credentials safe, and for what your staff do in the console. Tell us promptly if you believe an account has been misused.
3. Fees and billing
- Fees are those in your order or plan: a one-time setup fee, a monthly fee, and, where agreed, a fee for each booking made through your public booking site. Bookings your staff enter by hand, and time you block, are never charged per booking.
- We issue a statement each month for the previous month, listing the monthly fee and any per-booking charges by booking reference and date. Statements are shown under Settings in your console and sent to your billing contact.
- Statements are due within 15 days by the payment method shown on them. If a statement is unpaid 7 days after we remind you, we may suspend the service until it is settled.
- Fees exclude taxes unless stated. Fee changes take effect from the date we notify you, and never for a period already billed.
4. Your data
- Your customers’ details, your bookings, orders, invoices and settings are your data. We process them to provide the service and as the privacy sections above describe.
- You may ask for an export of your data at any time, and we provide it in a common machine-readable format.
- You are responsible for collecting your guests’ details lawfully, for your own privacy notice to them, and for the instructions you give us about their data.
- We may use aggregated, anonymised usage information to operate and improve the service.
5. Payments from your guests
Online payments run through your own payment provider account (for example Maya), under that provider’s terms; we do not hold your funds. Transfers are between you and your guest, and you confirm them. We record payment status against bookings; you remain responsible for refunds, disputes and receipts to your guests.
6. Acceptable use
Do not use the platform to break the law, infringe others’ rights, send unsolicited messages, or attempt to access other venues’ data or interfere with the service. We may remove content or suspend accounts that do.
7. Availability and support
We work to keep the service available around the clock and tell you in advance about planned maintenance where we can. Unless your order says otherwise, no uptime level is guaranteed. Support is by email at support@auxelit.com on business days.
8. Changes to the service
We improve the platform continuously and may add, change or retire features. Where a change removes something your venue relies on, we give reasonable notice.
9. Intellectual property
The platform, its code and design are ours. Your brand, content and data are yours; you give us the right to use them only to provide the service, for example to show your logo on your booking site.
10. Confidentiality
Each of us keeps the other’s non-public information confidential and uses it only for the purposes of this agreement, except where the law requires disclosure.
11. Term and ending the service
- The service runs month to month. Either of us may end it with 30 days’ written notice.
- We may end it sooner for a serious breach, including unpaid statements after suspension.
- When the service ends, you can export your data for 30 days; after that we delete or anonymise it as the privacy sections above describe. Fees already due remain payable.
12. Warranties and liability
The platform is provided with reasonable skill and care but otherwise “as is”. To the fullest extent the law allows, neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue or goodwill, and our total liability under this agreement in any year is limited to the fees you paid us in the three months before the claim. Nothing limits liability for fraud, wilful misconduct, or anything the law does not allow to be limited.
13. Your guests and your content
You are responsible for your dealings with your guests and for the content you publish on your booking site, and you will cover us for claims that arise from them.
Part C — Guests booking at a venue
When you book through a venue site we host, your booking and payment are with the venue, not with Auxelit. The venue’s prices, cancellation and refund policies apply, and questions about a booking go to the venue. We provide the technology and handle your details on the venue’s behalf as the privacy sections above describe.
General
Governing law
These terms are governed by the laws of the Republic of the Philippines, and any dispute is subject to the exclusive jurisdiction of the courts of Cebu City, without regard to conflict-of-laws rules.
Changes to these terms
We may update these terms as our services change. The current version is always posted here with its “last updated” date; material changes are announced to our clients before they take effect.
Contact
Questions about these terms: support@auxelit.com.